t: 01992 705900

Feedback

In the unlikely event that you feel that we haven't fulfilled your expectations please use the following complaints procedure.

Comments and suggestions

We always appreciate feedback, both positive and constructive. If you would like to give testimony to any of the services you have been given at the Crematorium, please write to:

Crematorium Manager
Woollensbrook Cemetery & Crematorium
Hertford Road
Hoddesdon
Herts
EN11 9BN

If you have some feedback which you would like to share with us for inclusion on our website, please email: info@woollensbrookcrematorium.co.uk

 

Our family would just like to thank you for helping our funeral for our father go perfectly yesterday. The staff were helpful, friendly and very respectful. The chapel was clean, bright and had a warm welcoming feel. The surrounding area was beautifully kept and so peaceful. We couldn't have asked for more and will definitely be using and recommending Woollensbrook in the future.

Mrs Melanie Blackwell

Complaints Procedure

1. STAGE 1

In the unlikely event that you feel that we haven't fulfilled your expectations please use the following complaints procedure.

Always complain 'on the spot' if you have the opportunity. If you cannot do this yourself, you may be able to use your minister/officient or funeral director as your advocate. If you fail to obtain a satisfactory response, move to the next stage.

 

2. STAGE 2

Contact the Crematorium Manager, by telephone or write to him/her at our office. He/she will respond to any official complaint in writing within three working days.

3. STAGE 3

If you believe that your grievance has still not been properly addressed then you should write to our Managing Director at the following address:

Managing Director, Westerleigh Group Ltd, Chapel View, Westerleigh Road, Westerleigh, Bristol BS37 8QP

Feedback Form

 

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Feedback Form